FAQ

FAQ
Frequently Asked Questions

• How long will my order take?

If your item is made-to-order, production and shipping may take 14-21 business days. Stock items typically ship faster.

• Can I change or cancel my order?

Once your order is placed, we begin fulfillment quickly. If you contact us within 24 hours, we’ll do our best to accommodate changes or a cancellation.

• What if I need a different size?

Check our sizing chart before ordering. If the fit isn’t quite right, reach out — we’ll help with exchanges based on availability.

• Do you ship internationally?

Yes! We ship to many countries. Shipping cost and times vary by location. Any import duties or taxes are the buyer’s responsibility.

• Is your clothing ethically made?

Yes. We partner with suppliers who offer traceability and fairness. Many items are produced on demand to reduce waste.

• How do I care for my garment?

Wash cold, inside out. Avoid bleach. Hang dry or tumble low. This helps protect the fabric and printed design.

Here's a more detailed, customer-focused FAQ section you can use for Thirdsight Clothing.

Detailed Frequently Asked Questions (DFAQ)

How long will my order take?

Every order is carefully prepared to ensure the best possible quality.

Made-to-Order Items

Production Time: 7–14 business days

Shipping Time: 3–7 business days (U.S.)

Ready-to-Ship Items

Orders typically ship within 1–3 business days after purchase.

Once your order ships, you'll receive a tracking number by email so you can follow its journey.

Please note that holidays, severe weather, or carrier delays may occasionally extend delivery times.

Can I change or cancel my order?

We begin processing orders quickly to keep shipping times as fast as possible.

Change your shipping address

Update your size or color

Cancel your order

After production has begun, changes or cancellations may no longer be possible.

If you made a mistake, contact us as soon as possible and we'll do everything we reasonably can to help.

What if I ordered the wrong size?

Please review our sizing chart before purchasing.

If your item doesn't fit:

Items must be unworn, unwashed, and in original condition.

Exchanges are subject to product availability.

If your desired size is unavailable, we'll work with you to find another solution.

Custom or personalized items may not be eligible for exchange unless they arrive damaged or defective.

Do you accept returns?

Customer satisfaction is important to us.

Returns are accepted on eligible items that are:

Unworn

Unwashed

Free from damage

Returned within our return window

For hygiene and customization reasons, certain made-to-order or custom products may not qualify for returns unless there is a manufacturing defect or shipping damage.

Please contact us before sending any return.

What if my order arrives damaged or incorrect?

We're sorry if something wasn't right.

Please contact us within 7 days of receiving your order and include:

Your order number

Photos of the item

Photos of the packaging (if applicable)

We'll review the issue and work to provide a replacement, exchange, or another appropriate solution.

Do you ship internationally?

Yes.

We proudly ship to many countries around the world.

International customers should be aware that:

Shipping costs vary by destination.

Delivery times depend on local postal services and customs processing.

Import duties, taxes, VAT, and customs fees are the buyer's responsibility.

Unfortunately, we cannot control customs delays once a package leaves our facility.

How much does shipping cost?

Shipping costs are calculated during checkout based on:

Your location

Package weight

Shipping method selected

Occasionally, we may offer free shipping promotions, so be sure to subscribe or follow us for updates.

Will I receive tracking information?

Yes.

As soon as your order ships, you'll receive a shipping confirmation email containing your tracking number.

Please allow up to 24–48 hours for tracking information to begin updating.

Is your clothing ethically made?

Yes.

At Thirdsight Clothing, we believe great products should also be made responsibly.

Many of our products are produced using made-to-order fulfillment, which helps reduce overproduction and unnecessary waste.

We also work with suppliers that prioritize ethical manufacturing practices and improved supply chain transparency whenever possible.

How should I wash my clothing?

To help your garment last longer:

Turn inside out before washing.

Machine wash cold with similar colors.

Use mild detergent.

Do not bleach.

Avoid fabric softener.

Tumble dry low or hang dry.

Do not iron directly on printed graphics.

Proper care helps preserve both the fabric and artwork.

Do your shirts shrink?

Most garments are made from pre-shrunk cotton or cotton blends.

A small amount of natural shrinkage may occur if washed in hot water or dried on high heat.

For best results:

Wash cold.

Dry on low heat or hang dry.

What payment methods do you accept?

We accept major credit and debit cards along with other secure payment methods offered during checkout.

Available payment options may vary depending on your location.

Can I use discount codes together?

Generally, only one promotional code may be used per order unless otherwise stated.

Discounts cannot usually be combined with other offers or sale pricing.

What makes Thirdsight Clothing different?

Thirdsight Clothing is more than apparel—it's a mindset.

Our designs are inspired by mindfulness, self-awareness, creativity, and seeing beyond the surface. We create streetwear that encourages individuality, personal growth, and authentic self-expression while focusing on quality and intentional design.

Our motto: Looking Within. Seeing Beyond.

Still have questions?

We're always happy to help.

If you can't find the answer you're looking for, contact us through our website's contact form or email us, and we'll respond as soon as possible—typically within 1–2 business days.