When Will I Receive My Order?
Every order is made, packaged, and shipped in-house by Thirdsight Clothing.
Processing Time
* Orders are typically processed within **3–7 business days**.
* During sales, holidays, or high order volume, processing may take slightly longer.
Domestic Shipping (United States)
After your order has been fulfilled, most U.S. orders arrive within:
**7–14 business days**
Estimated total delivery time (processing + shipping):
**10–21 business days**
Please note that shipping times are estimates and may be affected by weather, holidays, carrier delays, or other circumstances beyond our control.
International Shipping
We proudly ship to many countries worldwide.
Estimated delivery times after fulfillment:
* **Canada:** 10–20 business days
* **Mexico:** 10–20 business days
* **Europe:** 10–25 business days
* **Australia & New Zealand:** 12–25 business days
* **Asia:** 12–30 business days
* **Other International Locations:** 15–30 business days
International customers are responsible for any customs duties, taxes, import fees, or other charges required by their country.
Please note that customs processing may occasionally delay delivery beyond these estimates.
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WHERE IS MY ORDER?
If your order has not arrived, please complete the following steps before contacting us:
✓ Check your shipping confirmation email to verify your shipping address.
✓ Track your package using the tracking number provided.
✓ Contact your local postal service or delivery carrier.
✓ Check with neighbors or other household members in case the package was delivered to them.
If your package still cannot be located, please contact us at:
**[[email protected]]**
Please include:
* Your order number
* Your full name
* Your shipping address
* A description of the issue
We'll investigate the shipment and help resolve the issue as quickly as possible.
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Incorrect Shipping Address
Customers are responsible for entering the correct shipping address during checkout.
If an incorrect address is provided and the package has already shipped, we cannot guarantee recovery of the original package.
If a replacement order is requested due to an incorrect address entered by the customer, the customer will be responsible for the cost of shipping the replacement.
If you notice an address mistake immediately after placing your order, please contact us as soon as possible. If the order has not yet shipped, we'll do our best to update the address.
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ORDERS
How Are Our Products Made?
Every Thirdsight Clothing product is produced in-house.
Our apparel features:
* 100% cotton T-shirts
* Professionally applied DTF (Direct-to-Film) heat transfers
* Pre-washed garments for improved comfort and reduced shrinkage
* Quality-checked before shipping
Our premium DTF transfers are washer-safe and designed to last **50+ washes** when proper care instructions are followed.
For best results:
* Wash inside out with cold water.
* Tumble dry on low heat or hang dry.
* Do not iron directly on the printed design.
* Do not bleach.
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How Can I Track My Order?
Once your order ships, you'll automatically receive a shipping confirmation email containing your tracking number.
If you have any questions regarding your shipment or tracking information, please contact:
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I Received the Wrong or Damaged Item
We're sorry if your order wasn't perfect.
If you receive a damaged, defective, or incorrect item, please email us within **7 days of delivery** at:
**[[email protected]](mailto:[email protected])**
Please include:
* Your order number
* Photos showing the damage or incorrect item
* A brief description of the issue
Once we review your claim, we'll work with you to provide an appropriate resolution, which may include a replacement, exchange, or refund if applicable.
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Lost or Stolen Packages
Thirdsight Clothing is not responsible for packages marked as **Delivered** by the shipping carrier.
If your tracking indicates your package has been delivered but you have not received it, please contact the shipping carrier directly and check with neighbors or your local post office before reaching out to us.
We'll gladly assist you in filing a carrier claim whenever possible.
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Questions?
If you have any additional questions regarding your order, shipping, or our products, don't hesitate to contact us.
**General Inquiries:** ([email protected]
**Order Support:** ([email protected])
We strive to respond to all customer emails within **1–2 business days**.